Sunday, 7 July 2013

LIC’S JEEVAN ANKUR (Plan No. 807)

LIFE INSURANCE CORPORATION OF INDIA
CENTRAL OFFICE
Dept: Product Development “Yogakshema”
 Jeevan Bima Marg
 Mumbai – 400 021
Ref: CO/PD/14 19th January, 2012

To,
All HODs of Central Office
All Zonal Offices
All Divisional Offices
All Branch Offices (through DOs)
MDCs, ZTCs, STCs, NIA and
Audit & Inspection Depts. of Zonal Offices.

Re: INTRODUCTION OF LIC’S JEEVAN ANKUR (Plan No. 807)
1. INTRODUCTION:
It has been decided to introduce LIC’s Jeevan Ankur (Plan No. 807) with effect from 23rd
January, 2012. The Unique Identification Number (UIN) for LIC’s Jeevan Ankur plan is
512N267V01. This number has to be quoted in all relevant documents furnished to the
policyholders and other users (public, distribution channels).
This is a conventional with profits plan which is specially designed to meet the educational
and other needs of the child. This plan is allowed to the parents who have a child upto the age
of 17 years last birthday. The risk cover under the plan will be on the life of the parent who will
be the Life Assured. There is no insurance coverage on the life of the child, but the policy term
shall be based on the age of the child. The child will be the nominee under the plan. The term
of the policy can be chosen so that on the date of maturity age of the child is in the range 18
to 25 years last birthday.
2. BENEFITS:
a) Benefits payable on death:
On death of the Life Assured
In case of death of the Life Assured during the policy term, Basic Sum Assured is payable
immediately on death. In addition, an Income Benefit equal to 10% of the Basic Sum Assured
is payable on each policy anniversary from the policy anniversary coinciding with or next
following the date of death, till the end of policy term to the nominee child. Another lump sum
amount equal to Basic Sum Assured is payable on the scheduled maturity date of the policy
along with Loyalty Addition, if any.
On death of child, when Life Assured is alive.
In case of death of the child when the Life Assured is alive, the Life Assured will have an
option to nominate another child/person and the policy will continue with the same benefit - 2 -
payable to new nominee/legal heirs after the death of the Life Assured during the term of the
policy.
On death of child/nominee after Life Assured’s death.
In case of death of the child/nominee after Life Assured’s death, the policy shall continue and
the benefits shall be payable to the legal heir(s) till the end of policy term.
b) Benefits payable on maturity:
At the end of the policy term, an assured maturity benefit equal to Basic Sum Assured along
with Loyalty Addition, if any, shall be payable irrespective of survival of the Life Assured.
c) Loyalty Addition:
Provided the policy is in full force at the time of maturity or on death, whichever is applicable,
then depending upon the Corporation’s experience with regard to the policies issued under
this plan, the policy will be eligible for Loyalty Addition on the stipulated date of maturity at
such rate and on such terms as may be declared by the Corporation.
3. OPTIONAL BENEFITS:
1) Accident Benefit Rider: Accident Benefit (AB) Rider shall be available as optional rider for
a premium at the rate of Rs. 0.50 per thousand Accident Benefit Rider Sum Assured.
Accident Benefit Rider shall be available for an amount not exceeding the Sum Assured
under the Basic Plan subject to the maximum of Rs.50 lakh overall limit considering the
Accident Benefit Sum Assured in respect of all existing policies on the life of the Life
Assured under individual and group policies including the policies taken from Life Insurance
Corporation of India and other Insurance companies and the Accident Benefit Rider Sum
Assured under new proposal into consideration. This benefit will be available for the full
policy term or till the policy anniversary on which the age nearer birthday of the Life Assured
is 70 years whichever is earlier. If this benefit is opted for, an additional amount equal to the
Accident Benefit Sum Assured is payable in case of accidental death.
This benefit is available under Regular Premium policies only and it is not available under
Single Premium policies.
2) Critical Illness Benefit Rider : An amount equal to the Critical Illness Rider Sum Assured
will be payable in case of diagnosis of defined categories of Critical Illness subject to certain
terms and conditions, provided the Critical Illness Benefit cover is opted for and is in force.
The maximum cover for this rider will be Rs.5 lakhs under all policies of the Life Assured
with the Corporation taken together including the new proposal under consideration. The
Critical Illness Rider Sum Assured shall also not exceed the Sum Assured under the Basic
Plan. This benefit will be available provided the policy matures on or before the Life
Assured attains 60 years of age. The terms and conditions applicable to this rider will be as
mentioned in our circular Ref: Actl/1906/4 dated 8th October 2003 and Actl/2034/4 dated 13th
September 2005.
3) Premium Waiver Benefit Option under Critical Illness Rider: This is an optional benefit
under Regular Premium policies which may be opted in case of the following:
(i) The Critical Illness rider has been opted for, and
(ii) The Sum Assured under the Basic Plan is equal to the Critical Illness Rider Sum
Assured
(iii) The chosen policy term is such that the policy matures on or before the Life Assured
attains 60 years of age. - 3 -
In case the Life Assured is diagnosed with any of the Critical Illnesses covered under the
policy, the total future premiums (i.e. premium for Sum Assured under the Basic Plan and
the premiums for the Riders opted for) in respect of the policy shall be waived provided the
policy is in full force.
4. ELIGIBILITY CONDITIONS AND FEATURES:
For Basic Plan:
1) Minimum Age at entry for Life Assured : 18 years (completed)
2) Maximum Age at entry for Life Assured : 50 years (nearest birthday)
3) Minimum Age at entry for child : 0 years (last birthday
4) Maximum Age at entry for child : 17 years (last birthday)
5) Minimum Term : Higher of (18 – age of child, 8) years
6) Maximum Term : (25 – age of child) years
7) Minimum Basic Sum Assured : Rs. 1,00,000/-
8) Maximum Basic Sum Assured : No Limit
The Basic Sum Assured shall be in multiples of Rs. 5000/-.
Age at entry for the policyholder is to be taken as age nearest birthday except for the minimum
age at entry i.e. 18 years.
For Accident Benefit Rider:
1) Minimum Entry Age : 18 years (completed)
2) Maximum Entry Age : 50 years (nearest birthday)
3) Maximum Maturity Age : 70 years (nearest birthday)
4) Minimum Accident Benefit Sum Assured : Rs. 25,000/-
5) Maximum Accident Benefit Sum Assured: An amount equal to the Basic Sum Assured
subject to the maximum of Rs.50 lakh overall limit taking all existing policies of the Life
Assured under individual as well as group schemes including policies with in built
accident benefit taken with Life Insurance Corporation of India and other Insurance
companies and the Accident Benefit Sum Assured under the new proposal into
consideration.
 The Accident Benefit Sum Assured shall be in multiples of Rs. 5,000/-.
 For Critical Illness Rider:
1) Minimum Entry Age : 18 years (completed)
2) Maximum Entry Age : 50 years (nearest Birthday)
3) Minimum Policy Term : 10 years for Regular premium and
 8 Years for Single premium
4) Maximum Maturity Age : 60 years (nearest Birthday)
5) Minimum Critical Illness Rider Sum Assured: Rs. 50,000/-
6) Maximum Critical Illness Rider Sum Assured: An amount equal to the Basic Sum
Assured subject to the maximum of Rs.5 lakhs overall limit taking all critical illness riders
under all existing policies of the life assured and the critical illness rider option under the
new proposal into consideration.
The Critical Illness Rider Sum assured shall be in multiples of Rs. 10,000/-. - 4 -
5. MODES OF PREMIUM PAYMENT:
The policyholder has the choice to pay premiums either in lump sum or regularly during the
policy term with modes of premium payment Yearly, Half Yearly, Quarterly, and Monthly (ECS
or through salary deductions).
6. PREMIUM RATES:
The tabular premium rates (exclusive of service tax) per thousand Basic Sum Assured are
given in Annexure 1.
The class – I extra premium rates are given in Annexure 2.
7. GRACE PERIOD FOR PAYMENT OF PREMIUM:
A grace period of one calendar month but not less than 30 days will be allowed for payment of
yearly or half-yearly or quarterly premiums and 15 days for monthly premiums. If the death of
the Life Assured occurs within the grace period but before the payment of premium then due,
the policy will still be valid and the benefits are paid after deductions of the said unpaid
premium and also the unpaid premium/s falling due before the next policy anniversary.
If the premium is not paid before the expiry of the days of grace, the policy lapses.
8. REBATES:
The rebates for basic plan are as under:
Mode Rebate:
Rebates are available at the following rates:
Yearly mode : 2% of tabular premium
Half-yearly mode : 1% of tabular premium
Quarterly and SSS mode : NIL
High Sum Assured Rebate:
Single Premium
 Sum Assured Rebate (Rs.)
1, 00,000 to 1, 95,000 Nil
2, 00,000 to 4, 95,000 4.00 %o S.A.
5, 00,000 and above 6.00 %o S.A.
Regular Premium
 Sum Assured Rebate (Rs.)
1, 00,000 to 1, 95,000 Nil
2, 00,000 to 4, 95,000 2.00 %o S.A.
5, 00,000 and above 3.00 %o S.A.
9. CEIS REBATE:
An employee of the Corporation shall be eligible for a rebate in tabular premium under
Corporation’s Employee Insurance Scheme (CEIS) at the following rates provided policy is not
taken through any Agent/ Corporate Agent/ Broker:
2% of the Single Premium;
5% of Regular Premium for policy term less than 15 years and
10% of Regular Premium for policy term 15 years or more. - 5 -
10. COMMISSION PAYABLE TO AGENTS/ CORPORATE AGENTS/ BROKERS &
DEVELOPMENT OFFICER’S CREDIT:
Commission to Agents & Corporate Agents:
Policy Term 1st Year 2nd & 3rd Year Subsequent Years
Single premium 2% - -
8 to 9 years 10% 5% 5%
10 to 14 years 20% 7.5% 5%
15 years & above 25% 7.5% 5%
Bonus Commission: 40% of 1st year commission in case of regular premium policy only.
Commission to Brokers:
Policy Term 1st Year 2nd & 3rd Year Subsequent Years
Single Premium 2% - -
8 to 9 years 10% 5% 5%
10 to 14 years 25% 5% 5%
15 years & above 30% 5% 5%
Bonus Commission: No bonus commission is payable to brokers.
Development Officer’s Credit:
Premium Paying term Credit
Single premium 5%
8 to 9 years 30%
10 to 14 years 60%
15 years & above 100%
11. PAID-UP VALUE:
Under regular premium policies, if after atleast three full years’ premium have been paid and
any subsequent premiums be not duly paid, this policy shall not be wholly void, but shall
subsist as a paid-up policy. The Basic Sum Assured under the policy shall be reduced to such
a sum, called Paid-up Sum Assured, as shall bear the same ratio to the Basic Sum Assured
as the number of premiums actually paid bears to the total number of premiums originally
stipulated for in the policy. This Paid-Up Sum Assured shall be payable on the date of maturity
or on Life Assured’s prior death.
The policy so reduced shall thereafter be free from all liability for payment of the within
mentioned premium.
Notwithstating what is stated above, if atleast 3 full years’ premiums have been paid in respect
of this policy, and any subsequent premium be not duly paid, in the event of the death of the
Life Assured within six months from the due date of first unpaid premium, the policy moneys
will be paid as if the policy had remained in full force after deduction of (a) the premium or
premiums unpaid with interest thereon upto the date of death on the same terms as for revival
of the Policy during such period, and (b) the unpaid premiums falling due before the next
Policy anniversary.
Notwithstating what is stated above, if at least five full years' premiums have been paid in
respect of this policy, any subsequent premium be not duly paid, in the event of death of the
Life Assured within 12 months from the first unpaid premium, the policy moneys will be paid
as if the policy had remained in full force after deduction of (a) the premium or premiums - 6 -
unpaid with interest thereon upto the date of death on the same terms as for revival of the
Policy during such period, and (b) the unpaid premiums falling due before the next Policy
anniversary.
In case of death of life assured under a paid-up policy, Paid-Up Value shall be paid
immediately on death. Thereafter, neither Income Benefit nor Paid-Up Value on maturity shall
be payable.
Accident Benefit and Critical Illness riders will cease to apply if the policy is paid-up.
12. GUARANTEED SURRENDER VALUE:
The Guaranteed Surrender Value available to the Life Assured will be as under:
i.) Single Premium Policies: The Guaranteed Surrender Value will be available after
completion of atleast one policy year and is equal to 90% of the premium paid excluding
extra premium, if any.
ii.) Regular Premium Policies: The Guaranteed surrender value will be available after
completion of three policy years and atleast three full years’ premiums have been paid and
is equal to 30% of the total premiums paid excluding the premiums paid for the first year
and all premiums in respect of optional rider(s) and extras, if any.
Surrender of policy will not be allowed after the death of life assured.
13. SPECIAL SURRENDER VALUE:
Special surrender value will be payable to the life assured, if it is more favorable to the
policyholder. The Special Surrender Value will be the discounted value of the Paid-up Sum
Assured (as defined in Para 11). The discount factors shall be the surrender value factors
used for Endowment Assurance plan.
Surrender of policy will not be allowed after the death of life assured.
14. REVIVALS:
If premiums are not paid within the grace period then the policy will lapse. A lapsed policy may
be revived within a period of 5 years from the date of first unpaid premium or before the date
of maturity, whichever is earlier, by payment of full arrears of premium together with interest at
such rate as may be prevailing at the time of the payment and subject to submission of proof
of continued insurability of the Life Assured to the satisfaction of the Corporation.
The Corporation reserves the right to accept at original terms, accept at revised terms or
decline the revival of a discontinued policy. The revival of discontinued policy shall take effect
only after the same is approved by the Corporation and is specifically communicated to the life
assured. Riders shall be revived along with the basic plan and not in isolation.
15. LOANS:
No loan facility will be available under this plan.
16. UNDERWRITING, AGE PROOF AND MEDICAL REQUIREMENTS :
U & R department will issue instructions. - 7 -
17. SUICIDE CLAUSE:
This policy shall be void if the Life Assured commits suicide (whether sane or insane at that
time) at any time within one year from the date of commencement of risk and the Corporation
will not entertain any other claim by virtue of this policy except to the extent of a maximum of
90% of single premium paid excluding any extra premium (in case of single premium policies
only).
18. SERVICE TAX:
Under this plan, the amount of service tax as per the prevailing rates shall be payable by the
policyholder on premium(s), as and when the premiums are paid.
Service tax, if any, shall be as per the Service Tax laws and the rate of service tax as
applicable from time to time.
The instructions regarding issues related to service tax will be issued by Finance & Accounts
Department, Central office, separately.
19. NORMAL REQUIREMENTS FOR CLAIM:
The normal documents which the claimant shall submit while lodging the claim in case of
death of the Life Assured shall be the claim forms accompanied with original policy document,
proof of title, proof of death, proof of accident/disability, medical treatment prior to death,
employer’s certificate, whichever is applicable, to the satisfaction of the Corporation. If the age
is not admitted under the policy, the proof of age of the Life Assured shall also be submitted.
On maturity or on earlier surrender, the Life Assured shall submit the discharge form along
with the original policy document besides proof of age, if the age is not admitted earlier.
20. COOLING-OFF PERIOD:
If a policyholder is not satisfied with the “Terms and Conditions” of the policy, he/she may
return the policy to the Corporation within 15 days from the date of receipt of the policy.
The refund of premium to the policyholder subject to following deductions:
1. Stamp duty on policy;
2. Actual cost of medical examination and special reports, if any;
3. Mortality charges as per c.o. circular ref: Actl/1819/4 dated 23.08.2002. For
substandard lives, the mortality charge shall be increased by multiplying with the
factor given in above said circular;
4. If Accident Benefit Rider has been opted for, the premium shall be charged at the
rate of 4.17 paisa per month corresponding to Re. 0.50 per thousand sum assured
per annum AB premium.
21. BACK-DATING INTEREST:
The policies can be dated back within the financial year, as usual. Back-dating interest will be
charged at the prevailing rate at the time of completion of policy for dating back in excess of
one month. The interest shall be charged even where the policy is back dated to a lean
month.
22. POLICY STAMPING:
Policy stamping charges will be 20 paise per thousand Basic Sum Assured under this Plan. - 8 -
23. REINSURANCE:
Normal procedure for Reinsurance will apply.
24. ASSIGNMENTS/NOMINATIONS:
The named child under the policy shall be the nominee. An appointee shall be required to be
mentioned in the policy to exercise the powers of nominee after the death of Life Assured such
as receiving sum assured on death and Income Benefit till the nominee is a minor. No change
in nomination shall be allowed till the child nominee named under the policy survives. In case
of death of child during the policy term, the Life Assured may nominate another person.
Assignment will not be allowed under this plan.
25. ACCOUNTING PROCEDURE:
Instructions regarding the accounting procedure to be followed under the plan shall be issued
separately by Finance & Accounts Department, Central office.
26. PROPOSAL FORM :
Proposal Form No. 300 will be used under this plan. An additional declaration regarding
nomination is required to be filled up and enclosed with the proposal form as an addendum.
The specimen Declaration Form is enclosed in Annexure 3.
27. POLICY DOCUMENT :
The specimen Policy Document will be sent by the Corporate Communications Department,
Central Office.
Executive Director (Marketing & Product Development)
Encl – Annexure 1, 2 and 3 

LIC’s Amulya Jeevan Plan (Without Profits) CIRCULAR

LIFE INSURANCE CORPORATION OF INDIA
CENTRAL OFFICE

Dept : Actuarial                                                                     "Yogakshema"
                                                                                    Jeevan Bima Marg,
                                                                                                Mumbai - 400 021.

Ref: Actl/ 2053 /4                                                             18th February 2006


All HODs of Central Office,
All Zonal Offices,                              
All Divisional Offices,
All Branch Offices (through D.O.s)
MDC, ZTCs, STCs, NIA and
Audit & Inspection Depts. of Zonal Offices.

Re : Introduction of LIC’s Amulya Jeevan Plan (Without Profits) (Plan No. 177)

It has been decided to introduce  LIC’s  Amulya  Jeevan Plan (Plan No. 177) with effect from 27th February 2006. As the minimum Sum Assured under this plan is Rs.25 lakh, it has been decided not to issue policies with Sums Assured Rs.25 lakh or more under the existing term assurance plan LIC’s Anmol Jeevan-I (Plan 164) w.e.f. 27th February 2006. However, old proposals introduced under this plan may be completed either in new plan or under the old plan, whichever is favourable to the proposer.

The details of the Plan are given as under:

1.                  BENEFITS

On Death during the Term of the Policy      : Sum Assured
On Maturity                                                     : Nil

2.         RESTRICTIVE CONDITIONS
(a)       Minimum age at entry                       : 18 years (completed)
(b)       Maximum age at entry                      : 60 years (nearest birthday)
(c)        Maximum age at maturity                 : 70 years (nearest birthday)
(d)       Minimum Policy Term                       : 5 years
(e)       Maximum Policy term                       : 35 years
(f)         Minimum Sum Assured                    : Rs.25,00,000/-
(g)       Maximum Sum Assured                   : No Upper Limit
 (Policies will be issued in multiples of Rs.100,000/- for Sums Assured more than the minimum Sum Assured)
(h)        Mode of premium payment  : Yearly, Half-yearly & Single Premium

3.         PREMIUM RATES
Tabular Single and Annual premium rates under the Plan are given in Annexure A and B respectively.


4.         EXTRA PREMIUM RATES
The Class I extra Single and Annual premium rates to be charged in case of substandard lives are given in Annexure C and D respectively.  The extra premium for higher EMR will be multiples of these class I extra rates – the multiples being the same as applicable under Endowment Plan.

5.         REBATES
a)         Mode Rebate
There is no mode rebate for yearly mode of premium payment under this plan. In case of half-yearly mode, there is an additional premium of 2% of the tabular annual premium.

b)                 Large Sum Assured Rebates
A rebate of Rs.0.25 %o Sum Assured will be allowed under Single Premium policies with Sums Assured of Rs. One Crore and above. There will be no rebate for large Sum Assured in case of Regular Premium.

c)                  Rebate for Corporation Employees
Policies issued to Corporation Employees on their own lives under this plan will be eligible for a reduction @ 10% of the Tabular premium for Half-yearly and yearly mode.  In case of a single premium policy this rebate will be 2% of the tabular premium.


6.         UNDERWRITING, AGE PROOF AND MEDICAL REQUIREMENTS
The Plan will be allowed to standard and substandard lives.  In case of female lives, this plan will be restricted to Category-I and II lives only. Physically handicapped persons falling under Group A with loss of one limb will be eligible for this Plan with standard extra rates.  This Plan can be allowed to persons engaged in hazardous occupations by charging appropriate occupation extra or with Clause 86. Further, the following points should be noted –

(a)       Standard age proof will have to be submitted along with the Proposal Form.

(b)       Proposals will be considered on the basis of Medical Reports and Special reports (if any). FMR will be required to be done by DMR / Addl. DMR or by TPA. FMR from MEs with enhanced powers will not be accepted.

(c)        Cost of medical examination (including Special reports, if any) will be borne by the Corporation as per rules.

(d)       For the purpose of SUC and underwriting (Special Reports, Financial underwriting etc.), the Sum Assured under the plan is to be considered.


7.         AGENTS COMMISSION & CREDIT TO DEVELOPMENT OFFICERS
Commission rates (as percentage of premium) during the premium paying term are as under:

 

a)         Agents and Corporate Agents

                        1st Year           2nd & 3rd Year  Subsequent Years
Single Premium            2%                   -                             -
Regular Premium
Policy Term
5 to 9 years                  10%                  5%                          5%
10 to 14 years              20%                 7.50%                     5%
15 years and above     25%                 7.50%                     5%
Bonus Commission:            40% of 1st Year Commission (payable only in case of Regular premiums)

b)                 Brokers

                                         1st Year               Subsequent Years      
Single Premium                   2%                              -
Regular Premium
Policy Term               
5 to 9 years                            10%                            5%
10 to 14 years                       25%                            5%
15 years and above              30%                            5%
No Bonus Commission will be paid.

            c)         Premium credit for Development Officer   
           Single Premium                    : 5%
                        Regular Premium
Policy Term
5 to 9 years                : 30%
10 to 14 years           : 60% 
15 years and above  : 100% 

8.         PAID UP AND SURRENDER VALUE
(a)       The policy will not acquire any paid-up value.
(b)       No Surrender Value will be available under this plan.

9.                  LOAN
       No loan will be granted under this plan.

10.       GRACE PERIOD FOR NON-FORFEITURE PROVISIONS (For policies with Regular Premiums)
A grace period of 15 days will be allowed for payment of yearly or half-yearly premiums.  If death occurs within this period and before the payment of the premium then due, the policy shall be valid and the Sum Assured shall be payable after deduction of the said premium as also unpaid premiums, if any, falling due before the next policy anniversary of the policy.  If premiums are not paid within the grace period, the policy will lapse.

11.       REVIVAL (For policies with Regular Premium)
If the policy has lapsed, it may be revived during the life time of the Life Assured, but within a period of 5 years from the date of first unpaid premium and before the date of maturity, on submission of proof of continued insurability to the satisfaction of the Corporation and the payment of all the arrears of premium together with interest at such rate as may be prevailing at the time of revival. The Corporation reserves the right to accept at ordinary terms, accept with modified terms or decline the revival of a discontinued policy. 

Revival of lapsed policies can be considered with the following requirements:

Period from First Unpaid Premium
Requirements for revival
16 days to 60 days
Arrears of premiums with interest thereon
61 days and above
Arrears of premiums with interest thereon subject to submission of proof of continued insurability to the satisfaction of the Corporation as per underwriting rules prevailing at the time of revival.

The cost of the medical reports, including special reports, if any, required for the purposes of revival of the policy, shall be borne by the Life Assured.

The revival of a discontinued policy shall take effect only after the same is approved by the Corporation and is specifically communicated to the Proposer/Life Assured.

12.       PAYMENT OF CLAIMS
No claim concession and extended claim concession will be applicable to this policy.

13.       REINSURANCE
            The reinsurance rules IRCULARwill be as applicable to term assurance plans.

14.       BACK-DATING INTEREST
The policy can be dated back within the financial year.  No dating back interest shall be charged. However, policies issued in this year cannot be back-dated before the date of introduction.

15.       PROPOSAL FORM & POLICY DOCUMENT
Form No.300 or 340 shall be used for proposal under this plan. A specimen policy document is given in Annexure E.

LIC YOUTUBE VIDEOS

LIC FACEBOOK

Agents' Portal

LIC Premium Collection

How to redress your grievance online

Shilpy Sinha & Preeti Kulkarni, ET Bureau 

The protection of policyholders' interest, it seems, is on the top of the agenda of the Insurance Regulatory and Development Authority (Irda). Through a media campaign, it has increased focus on educating policyholders and publicising the grievance redressal mechanisms. 

It has also introduced the Integrated Grievance Management System (IGMS), a platform to help customers lodge and track their complaints online. The regulator also has a grievance cell, besides several Insurance Ombudsman offices. 

Consumer activists are still sceptical about the series of steps being taken by the regulator to protect policyholders' interests, but one cannot deny the need for a campaign to create awareness about the intricacies of the existing grievance redressal mechanism.
In case of life insurance, grievances pertain to unilateral change of policy terms and conditions after issuing a policy, and rejection of claims on grounds of suppression of material facts by the insured. 

In general insurance, the list includes non-settlement or partial settlement of claims, delay in approving the claim, refusal to renew health insurance policies and loading of premium. 

Whatever be the grievance, your first stop for redressal has to be your insurance company. You can register your complaint through a branch office, phone, email , website, etc. You can also approach the company's grievance redressal officer. 

Insurers are required to acknowledge your complaint in writing within three working days of its receipt. The grievance redressal norms also require the company to specify the period by when it is likely to be resolved. 

If a resolution is effected within three days, you will be intimated. If not, the company will have two weeks to send a final letter of resolution. But, if your complaint is rejected, the company has to disclose the reason and also inform the policyholder about other redressal avenues available.
The next step is to take your grievance to the regulator through IGMS, IRDA Grievance Redressal Cell or the insurance Ombudsman offices. Most companies barring a dozen are now integrated on the IGMS platform. The idea behind setting up the IGMS is to monitor complaints and analyse patterns. 

The nature of the complaints varies, but the most common complaint in life insurance is that of policy bond not reaching customers. In case of nonlife, it is non-settlement of claims. Once we receive complaints we escalate the case to senior executives of insurance companies. 

With IGMS, you can route your complaint through the newly launched website (www.igms.irda.gov.in). You need to register yourself on the portal to file and, later, track your complaints. Once lodged, the complaint is forwarded to the insurer concerned. 

The details of the complaint can be viewed online by the consumer, the insurance company and the Irda. A token number is provided by Irda for subsequent follow-up. However, no action is taken on the complaint by Irda, and it is for the insurance company concerned to deal with the grievance.
This apart, Irda already has a grievance redressal cell in place, which would be your next stop should the insurer fail to resolve your complaint. 

You can do so by dialing 155255 or by sending an email to complaints@irda .gov.in. 

The cell does not pass orders, but complaints received are taken up with the insurers. 

Do not rely on others to file your complaint, as the ones sent in by third-parties like lawyers or agents are not considered by the cell.
Unlike the Grievance Cell, the Ombudsman has the power to pass orders. It addresses issues related to rejection or delay in settlement of claims, disputes on premiums, and non-issuance of a document after collecting the premium. Complaints have to be filed with the Ombudsman office under whose jurisdiction your complaint will fall. 

Cases entailing a value of up to Rs 20 lakh fall in the ambit of Ombudsman's powers. Recommendations can be made within a month of the receipt of the complaint, while a verdict has to be given within three months. If need be, the Ombudsman can also award compensation to the policyholder. 

The Ombudsman is appointed by the Insurance Council and is supposed to be independent; the order passed by the Ombudsman is binding on the insurance company, but it is open to the insured whether to accept the award or file a consumer complaint if he/ she is dissatisfied with such an award. 

If you feel the order is in your favour, you are required to intimate the Ombudsman within 15 days. You can also approach consumer forums or civil courts for relief if the insurer fails to comply with the Ombudsman's order or you are not satisfied with it.

LOCATE ANY BANK BRANCH IN INDIA

http://www.bankifsccode.com/

Thursday, 4 July 2013

Agents group mediclaime policy


From October 2013 (LIC) policies will cost more

From October 2013 (LIC) policies will cost more

From October 2013, Life Insurance Corporation of India (LIC) policies will cost more. LIC, which accounts for 83% of the market share, will levy service tax of around 3% on all non-Unit-Linked Products beginning from first October 2013.

This means if the annual premium for your money-back policy from LIC is Rs 10 lakh, you will have to pay an additional Rs 30,000.

While private insurers add a service tax component to the premium paid by customers, LIC has not been levying the tax on its endowment and money-back plans.

From October 2013, however, all LIC policies will attract separate tax.

In a recent announcement, the Insurance Regulatory and Development Authority (Irda) mandated that service tax should not be included in the contractual premium, but should be collected separately from policyholders.

Currently, LIC will be absorbing the service tax as part of the policyholder’s funds, as the share capital of the government (which is its owner) is just around Rs 100 crores.

When service tax is charged separately, LIC may be able to pay higher bonuses on the policies.

All along LIC had been paying service tax from the money in the policyholder’s fund (which holds the premium collected and income from investments). It is the surplus in this account that is declared as bonus on traditional plans.

Customers may, however, see this move only as an additional burden.

LIC agents say that the service tax was a deterrent particularly for immediate annuity plans and single premium plans where the premium is usually large.

However, LIC may lose the advantage over other traditional plans from private life insurers now, and though this may come as shock to customers initially, they will slowly get accustomed to the new norm.

Saturday, 29 June 2013

LIC CHAIRMAN SK ROY

The government has decided to appoint S K Roy the new chairman of Life Insurance Corporation of India (LIC).

"We have decided on S K Roy as the new LIC Chairman," said financial services secretary Rajiv Takru to Business Standard.

Roy was appointed as the managing director of LIC on May 31. Thomas Mathew T was appointed interim chairman on May 31 after D K Mehrotra retired. It is not clear when Roy will take charge formally.

The government had interviewed five candidates for the post of the chairman, including managing director Sushobhan Sarkar, LIC Housing Finance MD & CEO V K Sharma, and three executive directors, S B Mainak, Roy and Usha Sangwan. 

Roy joined LIC in 1981 as a direct recruit officer of the 11th Batch. He has served the Corporation in prominent positions like area manager, LIC HFL, secretary (legal), chief (SBU-estate), regional manager (P&IR) and executive director (marketing /bancassurance & alternate channels).

He was zonal manager of the north central zone from 2009 to 2011 and from 2011 to 2013, he was in charge of the Eastern Zone, one of the premier Zones of the Corporation. He had been recently posted as head of the international operations before taking over as managing director.

LIC is the country's largest life insurer with 83 per cent market share in terms of number of policies and 71 per cent in terms of premiums. LIC collected new business premiums of Rs 76,246 crore for the financial year 2012-13.
BUSINESS STANDERED

MIni LIC offices






Ref: CO/CP Date: 05/06/2013 

To 

All Zonal Managers 
Re: Opening of Mini Offices- Upgradation of PremiumPoints.
It has been decided that LIC should have an office in all towns of India where 
population is 10,000 or more. As per census data 2001, there are 3867 such towns. 
Of these we already have offices in 2067 places in the form of Branch office/Satellite 
office/SBA /ASBA Offices. Thus we have to open approximately 1800 offices by 31st 
December 2013. We propose to do this, inter-alia, by upgrading the Premium Points 
to the level of a Mini Office by entrusting some servicefunctions to them and by 
posting/deputing of an official. 
Competent authority to approve Mini Office:
The Sr.Divisional Manager will be the Competent Authority to approve establishment 
of a Mini Office. If there is more than one Premium Point in the said town, the Sr. 
Divisional Manager will identify the specific Premium Point which can be upgraded to 
the Mini Office. 
Eligible Towns:
All towns in India where, as per Census Report 2001, the total population is 10000 
or more and there is no LIC office within the radius of 5 kms from the town. The term 
“LIC Office” includes a Branch Office, a Satellite Office and SBA/ASBA Offices. 
Set up and functions of the Mini Office:
The Mini Office will offer the following facilities:
a) Collection of premium, 
b) Collection of proposal deposits 
c) Entertain such Policy servicing requests as decided fromtime to time.
It is envisaged that the premium will be collected by Agent as is being done by him 
now and the rest of the service functions will be attended by our representative 
assigned there. 
To set up the Mini Office, area admeasuring 150 sq.ft within the premises of the 
Premium Point will be required. The premises should have good 
visibility/approachability and should be preferably on the ground floor. A suitability 
report of the proposed site is to be obtained by the Sr. Divisional Manager. The 
Sr.Divisional Manager may depute an officer for obtaining the said report. It is 
clarified here that if an agreement for hiring space for Premium Point is required, the 
agent will execute it in his individual capacity only. 
The following issues need to be addressed for upgradingthe Premium Points to Mini 
Offices: 
1) Legal:An agreement will be required to be entered with the agent. The draft 
of agreement will be sent shortly. 
2) Premises charges:The remuneration for the usage of infrastructure is tobe 
decided based on the rentals prevailing in that area. The maximum amount 
payable in Tier I and Tier II cities is restricted to Rs 8000/- p.m. and for Tier III 
and Tier IV towns to Rs 5000/- p.m. Electricity charges are payable on actual 
basis if a separate meter/sub meter is installed for the premises. In case there 
is no separate meter a fixed amount, subject to a maxim um of Rs 1000/- p.m. 
may be fixed. 
3) Furniture:E & OS Department will issue instructions separately. 
4) IT peripherals:A laptop, printer and internet connectivity through broadband 
is to be provided. Detailed instructions on specifications of Hardware and 
Software will be issued by IT/BPR Department. 
5) Posting/deputation of an official for the Mini Office:The Sr. Divisional 
Manager may post /depute an official of any cadre whois suitable for the job. 
Wherever a person is available, the posting has to be done on regular basis. 
In other cases, the Sr.Divisional Manager may depute one or more official on 
alternate basis. In case of deputation, Deputation Allowance should be given 
as per the rules of the Corporation. 
6) Signage:The signage on the entrance of the premises is to be displayed 
prominently so as to bring it to the notice of the general public. Format of the 
signage will be provided by CC department. 
7) Service requests:The following servicing functions can be provided in the 
Mini Offices by the official deputed: 
1. Change of address 
2. Capturing NEFT details 
3. Change of nomination. 
4. RFM functions. (The exact instructions will be issued by CRM 
Department separately.) 
5. Status reports and quotations for various policy services like surrender, 
loan. 
6. Policy Payment enquiry option. 
The documents containing any other service requests collectedshould be sent to 
parent branches by post/courier for necessary action. 
Please instruct all the Divisional Offices to start the process of selecting the sites of 
Mini Offices. Inputs required to be issued by various departments of Central Office 
will be sent shortly. 
Executive Director (CP/NP)